To better support large or complex folder/label setups, Keeper Emails now caches your folder/label structure when an inbox is connected, helping improve performance and prevent sync issues with large or complex inboxes.
✅ What’s new?
We’ve introduced folder/label caching for all email inboxes connected to Keeper. This means:
Your folder/label structure is saved when you connect an inbox.
You can manually refresh your folder/label at any time.
Syncing now works even with large or extra complex structures.
You’ll see helpful indicators during sync so you know when things are ready.
🔄 How folder syncing works
🧩 When you connect a new inbox:
Keeper will automatically sync your folder/label structure.
You’ll see a banner letting you know syncing is in progress.
That specific inbox will be temporarily unavailable until sync finishes.
Other connected inboxes remain usable during this time.
📬 For inboxes already connected:
If your inbox was connected before this update, Keeper will sync your folder/label structure the next time you use Keeper Emails.
These inboxes remain usable while syncing occurs in the background.
🔁 Refreshing folders manually:
You can click the “Refresh folders/labels” option from the inbox page at any point to ensure your folders/labels are up-to-date.
⚠️ Sync status indicators
While syncing, the folder’s sync icon will spin, and a banner will appear.
Once syncing is complete, the folders appear in the sidebar and can be used immediately—no need to reload the page.
If syncing fails, you’ll see an error message with the next steps.
💡 Best practice: Create folders in Keeper
While folders/labels created in your email client (like Gmail or Outlook) will be pulled into Keeper on next sync, we recommend creating new folders/labels directly in Keeper for the most seamless experience. This avoids delays and ensures instant availability.
📌 FAQs
Can I use my inbox while folders are syncing?
Only if it's an existing connection. New connections are locked until the folder structure finishes syncing.
What if I have multiple inboxes?
Each inbox syncs independently. Only the one being updated is temporarily locked.
Will I see when my folders were last synced?
Yes, the tooltip of the "Refresh" button will show you when your folders/labels were last synced in Keeper.