The Shared folder in Keeper Emails helps your team collaborate more effectively by giving you quick access to all email threads that have been shared with you by others.
🔍 What is the Shared folder?
The Shared folder is a centralized location in your Keeper Emails where you can view:
Emails that other team members have shared with you via @ tagging
Threads that need your visibility or input
Conversations relevant to your clients, even if you weren’t originally on the thread
This ensures that nothing important slips through the cracks — especially when teammates loop you in for context or hand off a conversation.
🛠️ How it works
When a team member shares an email thread with you via an @tag comment, it will automatically appear in your Shared folder.
Emails in this folder are read-only unless you're a participant on the thread. However, the shared user can still comment internally and create tasks from the email.
✅ Use cases
Here are some common scenarios where the Shared folder is useful:
A coworker wants your input on a client request and shares the thread with you
You're covering for someone on leave and need visibility into their conversations
💡 Pro tip
Threads shared with you do not clutter your inbox — they live in the Shared folder until you act on them.