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Custom branding (Whitelabel) setup
Custom branding (Whitelabel) setup
Updated over a week ago

Enabling custom branding

If you would like to custom brand the Client Portal, please set up your CNAME record and then reach out to us on Intercom (in-app chat in the bottom right-hand corner of Keeper).

For more on why you'd want to do this, check out custom branding in Keeper.

Just need to see how to customize the Client Portal?

Whitelabel is only available on Keeper Premium

CNAME setup instructions

To set up your Client Portal to work on your own domain, you need to add a CNAME record to your Domain Name Servers that points to Keeper's proxy server.

This allows a link like to host content that lives on Keeper's servers, which is what you need to do to set up the Client Portal.

To set this up:

  1. Go to wherever your DNS is hosted.

    1. Commonly, this is where you bought your domain (like GoDaddy), although it can also be where you host your website (like Wix)

    2. If you don't know where this is, you can use tools like Google Dig to tell you

  2. Add a CNAME record to your Domain Name Servers with the following configurations:

    1. Host/name (host name) = clients (you choose this)

    2. Data/value (points to) = (REQUIRED)

  3. Once this is configured, write into chat with the generated URL so we can turn it on in your Keeper account!

    • This would be a URL like

    • If you do not see a URL generated on your screen send us what you put in for step 2a along with your website URL

GoDaddy Setup ⬆️

Example of CNAME record settings

Google Domains Setup ⬆️

Wix Setup ⬆️

Note: The 'HOST' field does not have to be 'clients'.

It can be anything you want, like portal, or questions. 'Clients' is the most common choice for most Keeper practices.

Nameserver hosts instructions

To set up CNAME records for some common nameserver hosts:

Customizing the Client Portal

Once custom branding is enabled, you can customize the portal by doing the following:

  1. Click Practice Settings (⚙️ icon)

  2. Click Client Portal

  3. Click Branding

Note: The 'Branding' tab will show as an option AFTER custom branding setup is completed by the Keeper team.

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