How to connect/reconnect your practice email
To connect, change, or reconnect the email you use to send email to your clients:
Click Practice Settings (⚙️ icon)
Click Client Portal
Click Branding
Click Practice Email
Click Connect Email and reconnect your email integration
This video will also show you how to reconnect your practice email:
Password Resets
How do I reset my password?
On Keeper's login screen do the following:
Enter your email
Click Forgot Password?
Click Reset password for [email]
You should receive an email with a link to reset your password
How do I send a password reset link to a user?
Click Practice Settings (⚙️ icon)
Click Manage Users
Find the user whose password you want to reset
Click Send Login Reset link
How to change your sign-in email address
To change the email you use to sign into Keeper, go to your user settings and click Edit Email.
Heads up!
This will change the email you use to login. If you change your login email, next time you try to login, you'll need to use the new email that you choose here.
If you're just looking to change the email you use to send emails to clients, see the instructions above.
Subcontractor email setup
You can have another account with the same email, but you need to use a slight workaround.
If you add a plus sign in your email address, Keeper will treat the email as unique, while also sending all emails to the same email address.
This works because mail clients ignore anything that comes after a plus.
For example, if you have an account under firstname@example.com, you can add another account with the email address firstname+1@example.com, and all emails send to firstname+1@example.com will still go to the firstname@example.com inbox.