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Resending Reminder Emails
Resending Reminder Emails

How to resend a reminder email if it doesn't send.

Updated over a week ago

Occasionally, something will happen that prevents your reminder emails from sending properly.

To resend your reminders, go to your reminder settings and update the next reminder date to be one hour from now:

  1. Click Practice Settings (⚙️ icon)

  2. Click Client Portal

  3. Click Reminders

  4. Update your "Starts On" to today and "At" settings to one hour from now (e.g., if it's currently 8 AM ET, set this to 9 AM ET).

Make sure the "Next Reminder" says today.

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