Error Codes / Error Messages
Error revoking access: Removing a personal inbox
"Error revoking access. An error occurred while revoking access. Please try again or contact support."
This "Error revoking access" message is prompted when the following are true:
You've chosen to remove a personal inbox connection, and
'Preserve a copy of historical emails' has been selected
The error indicates that this integrated email address is no longer authenticated (aka successfully connected) to Keeper. In order to preserve a copy of historical emails, the email address would first need to be reconnected via that user's personal inbox.
Alternatively, choosing 'Do not store a copy of historical emails' will fully revoke access and remove the email from Keeper. If you choose not to store a copy of historical emails, any emails sent from within Keeper to the client will still be accessible in Email History.
Business Validation error
When updating a vendor in the Prepare 1099s report, you may get a message that looks like this 'A business validation error has occurred while processing your request.'
To fix this,
Go to your client's QuickBooks Online file
From the side panel, choose Expenses > Vendor
Locate the vendor from the list and select Edit
Scroll to Accounting > Default Expense Category and confirm that it is blank
The error populates in Keeper when you're trying to update a vendor that is mapped to an account that is deleted. QBO fails to update when this is the case.
Error Code: 14587
If your contact receives this error message when attempting to login to the Client Portal, this means your Practice Email has been disconnected and needs to be reconnected.
Once you have reconnected your email, your clients should be able to login to the portal!
Email Disconnected
If you receive an error message that says "We are sorry but it looks like the connection with your email has been disconnected. Can you please go to Branding Settings and reconnect your email?" – that means we have encountered an error while trying to send your email.
This most commonly happens if you change the password of your connected practice email.
Here is how to resolve this error:
First, try reconnecting your practice email
Second, if that doesn't work, or you continue to receive this error, make sure you have set up DKIM, DMARC, and SPF correctly.
Payments / Payroll Account
If you receive an error that says "to use this app you need a QuickBooks company that is linked to Payments / Payroll account," please send us your client's QuickBooks Online Company ID. See this article on how to find that.
This is an error in Intuit's code, but we have a process with them for escalating these issues to resolve them.
String Length
'String length specified does not match supported length. Min:0 Max:21 supported' is an error message that indicates a Receipt's Item Number field is too long.
To resolve this string length error message, update the Item number to meet the character length requirements.
