If your contact receives this error message when attempting to login to the Client Portal, this means your Practice Email has been disconnected and needs to be reconnected.

Here is how to reconnect your practice email.

Once you have reconnected your email, your clients should be able to login to the portal again.

If you receive an that says "We are sorry but it looks like the connection with your email has been disconnected. Can you please go to Branding Settings and reconnect your email?" – that means we have encountered an error while trying to send your email.

This most commonly happens if you change the password of your connected practice email.

Here is how to resolve this error:

If you are still experiencing issues after trying steps 1 and 2, please contact support.