Error Codes / Error Messages
Error Code: 14587
If your contact receives this error message when attempting to login to the Client Portal, this means your Practice Email has been disconnected and needs to be reconnected.
Once you have reconnected your email, your clients should be able to login to the portal!
Email Disconnected
If you receive an that says "We are sorry but it looks like the connection with your email has been disconnected. Can you please go to Branding Settings and reconnect your email?" – that means we have encountered an error while trying to send your email.
This most commonly happens if you change the password of your connected practice email.
Here is how to resolve this error:
First, try reconnecting your practice email.
Second, if that doesn't work, or you continue to receive this error, make sure you have set up DKIM, DMARC, and SPF correctly.
If you are still experiencing issues after trying steps 1 and 2, please contact support.
Payments / Payroll Account
If you receive an error that says "to use this app you need a QuickBooks company that is linked to Payments / Payroll account," please send us your client's QuickBooks Online Company ID. See this article on how to find that.
This is an error in Intuit's code, but we have a process with them for escalating these issues to resolve them.
String Length
'String length specified does not match supported length. Min:0 Max:21 supported' is an error message that indicates a Receipt's Item Number field is too long.
To resolve this string length error message, update the Item number to meet the character length requirements.
