Pro tips
Starting new closes
If you’re still waiting on a client to answer your questions, you can still start the latest close in Keeper.
All questions in Keeper carry over to future closes, so that you can safely start the next month-end close, and all your questions will still be there.
You can start a new close from the Client List by clicking the "Start [New Month] Close" button on or on the Close Page.
Year-end reporting
Here are our recommendations for how to update the reports for year-end:
Executive Summary: Switch the aggregation to Yearly.
Profit and Loss and Balance Sheet: switch the aggregation to Quarter and change the date range to 4 Quarters.
Cash Flow Statement: change the date range to 12 months.
Top 10 Customers and Top 10 Vendors: change the date range to YTD
Once you've made these customizations, save them as a template so you can apply them to your other clients!
PS – make sure you're in the December close to get the entire year of data.
Disconnecting a Client to Reconnect a New File
In certain scenarios, you may need to have a client's current integration disconnected in order to reconnect a new QuickBooks or Xero file. For example, this can happen when you connect the wrong file, or if a client now uses different books and you do not want to delete and re-add them.
If you need to have a client disconnected in order to reconnect a new file in Keeper:
Reach out to Keeper Support via email: help@keeper.app
Notify Support of the
client's name
reason they need to be disconnected
Keeper Support will action your request and follow up with you from there!
Check image requests
If you have one person in your firm responsible for fetching statements and check images from client bank accounts, In-App Chat (Collaboration) is a great way to request those images.
If a bookkeeper sees they need a check image for a particular transaction, they can @-tag the person with bank account access to fetch that check image.
The tagged user will receive an email and see it in their In-App Comments inbox.
From that inbox, they can go directly to the transaction, upload the check image (and push it to QuickBooks), and respond to the requester, letting them know that the check image has been added.
Using 'Search All Transactions' as a General Ledger review
If you want to quickly scan all transactions in the last month of a client's file, the best way to do this is with Keeper's Search All Transactions feature.
To set Search All Transactions up to review the last month:
Click Re-run Report
Filter the transaction date for the month you want to review
Click the account column to sort by account
