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The Client List

Your dashboard of what's happening in your practice.

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The Client List

The Client List is the first page you will see when you log into Keeper. You can think of it like a high-level dashboard of all of your clients and closes.

On the client list, you can see high-level summaries of your...


Default view - Latest closes

The client list contains a Default view that will show all of your Latest close periods. The Default save view cannot be edited or deleted.


Special Filters

Open & All Closes

If you want to stay on top of closes from prior periods that may still be active, you can also filter the client list to show All Open closes or All Closes under Special Filters.

Close status

Filter for all closes with a specific status:

  • Incomplete (status other than Done)

  • Complete (status is Done)

  • Not on latest (latest close period is not recent)

  • Overdue (close due date is past today's date)

Question status

Filter the client list to show all clients with a specific client portal categorization:

  • All answered (all questions are resolved)

  • Any answered (at least 1 question has been responded to by the client)

  • None answered (all questions are waiting on client)

  • Questions from client (optional setting - counts active inbound questions)

Type

Filter the client list to show all client integration types:

  • QBO (connected)

  • Xero (connected)

  • Unconnected

Frequency

Filter the client list by monthly or quarterly clients.


Historical Closes & Cleanups

If you want to see or start an older close, from the client list click the arrow in the circle to the left of the client's name. This will let you see all historical closes, as well as start, closes from older periods.

For a 2024 cleanup, you could

  • Select the arrow next to the client's name

  • Click Create Previous Closes

  • Choose December 2024

This would create a December close. In that close, you can run all the reports contextualized to that date range (Jan '20 - Dec '20).

For more info on cleanups, see our best practices guide πŸ‘‰ Cleanups


Customizing views & filtering

To filter your client list, click the Special filters button next to the Client name search box.

Adding or removing columns

Edit which columns are in your client list view by clicking Edit columns at the top of the client list.

Filtering client list columns

Filter the contents of each column on the client list.

Filtering for close period columns

When filtering for specific close periods, make sure to first apply special filters such as "all open closes" or "all existing closes" to show the most results in your column filter


Latest Published Financials

You can view your clients' latest published financials right from the Client List by adding the "Latest published financial report" column to any view. If you click the cell, you can read the report as well.

  • Choose Edit columns

  • Enable any of the options under the Financials column options

For more on publishing Management Reports, read this article.


Task quick view

If you click on any cell on the Client List, you can see all of the tasks in that section.

Tasks: Adding and Updating

On the Client List, tasks are sorted into columns by their sections. Click into the corresponding cell to see the list of tasks! From there, you can select statuses from the drop down menu to the right of the task.

You can add tasks to your clients directly from the Client List. Click in the cell you want to add that task to and click + Add Task.


Client Properties and Saved Views

You can add Client Properties to your Client List to give you more information about your clients.

For example, you can have a checkbox property for VIP so you can filter to show only your VIP clients.

You can even save these views for easy access later and share them so your whole team can have access.

How to Delete a Saved View

  1. Click More Options (three dots) next to the 'Closes' filters

  2. Click Delete from the dropdown menu

Saved views can ONLY be deleted by the user that originally created it.


Kanban View

If you have Close Statuses enabled, you can view your closes on a Kanban board to get a more visual sense of the status of each client's close.


Practice Settings: Client list preferences

Within your Practice Settings, admins can customize their preference for:

  • Default client list row count

  • Client list done status highlight rules (control when the client's row turns green)

To access these settings, go to your Practice Settings > Practice Management > Workflow tab.


Create new closes for all clients

You can create the Current and Upcoming closes in bulk by clicking the Create Close button.

Creating closes in bulk cannot be undone in bulk. If you need to delete a close that was created in error, you can manually delete the close(s) individually.

πŸ’‘ Only Admin users have the ability to delete closes.

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